Constantly Learning offers training packages for the community housing sector and any other parties interested in the delivery of high-quality social housing.
This training is underpinned by an understanding of the great importance of social housing and the complex balance of responsibilities to tenant needs, organisational sustainability, and community wellbeing.
All sessions are developed and delivered by consultant Skye Constantine, drawing on their extensive experiences in frontline, senior management, professional development, and research roles across the New South Wales, Victoria, and Queensland social housing sectors. Find out more about Skye’s background and approach.
Sessions are available in-house across Australia (including regional locations) or as online sessions to suit your group.
Training packages can be created using the ready-made modules listed below and/or can be designed to meet your specific needs.
Training for social housing
Indicative pricing:
1 ready-made module (2 hr session): $1,700 (ex-GST)
3 ready-made modules (4.5 hr session w breaks): $2,450 (ex-GST)
5 ready-made modules (7 hr session w breaks): $3,500 (ex-GST)
Sessions are capped at 15 learners.
Discounts available for repeat sessions.
Average session satisfaction rating: 4.5/5
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Average facilitator satisfaction rating: 4.7/5
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"Vast knowledge and experience in the field and the sector." - Anon
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"Activities were interesting, flowed well and relevant to content." - Anon
✳︎
Average session satisfaction rating: 4.5/5
✳︎
Average facilitator satisfaction rating: 4.7/5
✳︎
"Very engaging, good reflective practice. I really thought it was excellent." - Deborah
✳︎
"Informative, good resources, engaging." - Alok
✳︎
Average session satisfaction rating: 4.5/5
✳︎
Average facilitator satisfaction rating: 4.7/5
✳︎
"Calm and clear, open and kind. Funny and engaging. Zero notes!" - Hester
✳︎
"Lived experiences tied with honesty ... the reality that there are many learnings along the way. Very approachable manner and well-designed facilitation." - Drew
✳︎
Average session satisfaction rating: 4.5/5
✳︎
Average facilitator satisfaction rating: 4.7/5
✳︎
"Skye and Christine were both great facilitators. Skye is incredibly engaging and made me feel safe and confident to share." - Anon
✳︎
"Very well facilitated, makes such a difference hearing from someone with a lived experience." - Claire
✳︎
Average session satisfaction rating: 4.5/5
✳︎
Average facilitator satisfaction rating: 4.7/5
✳︎
"Honest and open conversation and facilitators who showed genuine enthusiasm for the topic." - Paul
✳︎
"Skye's approach is highly intelligent, super organised, with powerful insights from a diverse work background. Frontline staff found the trainings very helpful in navigating their role in serving vulnerable clients in the context of challenging programs and policy settings." - Robin Zakharov, former Director Workforce, CHIA Vic
✳︎
Average session satisfaction rating: 4.5/5 ✳︎ Average facilitator satisfaction rating: 4.7/5 ✳︎ "Vast knowledge and experience in the field and the sector." - Anon ✳︎ "Activities were interesting, flowed well and relevant to content." - Anon ✳︎ Average session satisfaction rating: 4.5/5 ✳︎ Average facilitator satisfaction rating: 4.7/5 ✳︎ "Very engaging, good reflective practice. I really thought it was excellent." - Deborah ✳︎ "Informative, good resources, engaging." - Alok ✳︎ Average session satisfaction rating: 4.5/5 ✳︎ Average facilitator satisfaction rating: 4.7/5 ✳︎ "Calm and clear, open and kind. Funny and engaging. Zero notes!" - Hester ✳︎ "Lived experiences tied with honesty ... the reality that there are many learnings along the way. Very approachable manner and well-designed facilitation." - Drew ✳︎ Average session satisfaction rating: 4.5/5 ✳︎ Average facilitator satisfaction rating: 4.7/5 ✳︎ "Skye and Christine were both great facilitators. Skye is incredibly engaging and made me feel safe and confident to share." - Anon ✳︎ "Very well facilitated, makes such a difference hearing from someone with a lived experience." - Claire ✳︎ Average session satisfaction rating: 4.5/5 ✳︎ Average facilitator satisfaction rating: 4.7/5 ✳︎ "Honest and open conversation and facilitators who showed genuine enthusiasm for the topic." - Paul ✳︎ "Skye's approach is highly intelligent, super organised, with powerful insights from a diverse work background. Frontline staff found the trainings very helpful in navigating their role in serving vulnerable clients in the context of challenging programs and policy settings." - Robin Zakharov, former Director Workforce, CHIA Vic ✳︎
Ready-made modules:
Modules are loosely themed under Social Housing Foundations, Tenant Rights & Opportunities, Sustainable Tenancies, and Staff Wellbeing.
Each module addresses one core learning objective relevant to social housing across Australian jurisdictions.
Modules specifically addressing local legal/regulatory requirements are available by request.
A typical training package consists of one hour for group processes (warm up - closing reflections) along with one module per additional hour of session time. Modules can be combined and adapted to suit your needs.
Social Housing Foundations
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Understand the factors that influence housing access and affordability in Australia, including the role of Social and Affordable Housing programs.
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Understand the social landlord role in sustaining tenancies, maximising tenant opportunities, and contributing to strong communities.
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Understand the factors that influence individual experiences of home, including social housing services and systems.
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Identify opportunities for trauma informed practices to improve social housing services and systems.
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Develop practices that support strong, defensible, and consistent decisions in social housing services and systems.
Tenant Rights & Opportunities
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Understand the factors that influence tenant behaviour, including trauma, unmet needs, and systemic factors.
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Develop listening practices that support connection, understanding, and collaboration.
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Understand the influence of diversity, intersectionality, and belonging on individual and collective experiences.
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Understand the fundamentals of tenant engagement and influence in social housing systems.
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Identify opportunities for feedback and complaints to strengthen social housing services and systems.
*Also see training for lived/living experience engagement
Sustainable Tenancies
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Identify opportunities to use initial contacts with tenants to create conditions for successful tenancies.
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Understand the fundamentals of rent setting and arrears management for successful tenancies and sustainable systems.
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Develop practices for responding to tenancy breach concerns effectively and efficiently.
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Develop practices for responding to dispute issues effectively and efficiently.
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Develop strengths-based, person-centred, and collaborative strategies for working with at risk tenancies.
Staff Wellbeing
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Reflectively engage with the personal and collective values that underpin social housing work.
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Develop practices that support continuous improvement and sustainable work.
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Identify opportunities to use healthy boundaries to support high quality, effective, and sustainable social landlord services
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Develop practices for responding to challenging behaviours and situations in social housing.
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Develop practices that support personal wellbeing and healing.